Customer Satisfaction Survey Results

Overall

• Satisfied with the overall assembly 99.35%
• Pleased with the service 99.55%
• Felt the price paid was fair 97.80%
• Would use FPA again 98.90%

Clearly we would like this to be 100% and we are always looking into how to address these areas.

Estimated Charges

• Method of charging clearly explained at booking 99.03%
• Price estimated was roughly the amount expected (or less) 95.46%

Actual Price Paid

• Paid the estimated amount 98.64%
• Actual price charged clearly explained when payment requested 99.42%

Punctuality

When you book you will normally be given a timed appointment slot.

• Assembler arrived on time 94.36%
• Of those late: notified customer in advance 80.5%
• Of those late: one hour or less late 80.5%

* If an assembler is running late, we expect them to notify you. We do not expect them to risk an accident by driving too fast and arriving agitated or stressed.

** In Central London we use the London Underground to travel to jobs. This removes parking costs, traffic delays, and the Congestion Charge. Unfortunately mobile phones don't work underground, so if an assembler is delayed, they may not be able to notify you immediately.

General

• Assembler's manners were acceptable 99.55%
• Assembler's appearance was acceptable 99.68%
• Premises left tidy on completion 98.70%
• Furniture correctly demonstrated where appropriate 98.83%

*** We do not feel the need to demonstrate sleeping on a bed!